Last updated: [20-07-2025]
Charges are based on parcel weight, calculated at checkout.
Shipping Charges by State (up to 1 KG):
- Gujarat (any Courier): ₹30
- Gujarat (India Post / Amazon Courier): ₹80
- Maharashtra (any Courier): ₹80
- Maharashtra (India Post / Amazon Courier): ₹80
- Rest of India (any Courier): ₹80
- Rest of India (India Post / Amazon Courier): ₹80
Delivery Time:
- For major cities: Delivery within 1-4 days.
- Other areas: Delivery in 4-7 days depending on your location and pin code.
⚠️ Important Note: The above delivery time is approximate and for reference only. We are not responsible for any delays caused by the courier company, flight cancellations, flight delays, natural calamities, or any unforeseen circumstances.
Dispatch Timing:
- Orders placed before 3 PM: Same day dispatch.
- Orders placed after 3 PM: Dispatch on the next day.
How to Place Your Order:
Place your order on our website. Simply message us on WhatsApp if you want Air Delivery. The express delivery charge will be added manually via WhatsApp, and we’ll confirm the final cost before processing.
Shipping Charges Update for Gujarat:
The shipping charge of ₹30 per kg is available only for any Courier within Gujarat.
If any Courier is unavailable, the shipping charge will be ₹80 per kg for Amazon and India Post.
Order Processing and Delivery 📅:
- All orders from Gujarat and rest of India dispatched via Courier or India Post will be shipped the next working day if the order is placed and confirmed after 3 PM.
- India Post and any Courier parcels will be dispatched the next working day if the order is placed and confirmed after 6 PM.
- Orders are processed within 1-2 working days (2-4 days for custom items).
- Dispatches happen Monday to Saturday (Closed on Sundays & Public Holidays).
- Delivery usually takes 1-8 working days (up to 15 days for North-East states and Jammu & Kashmir).
Tracking Details 🔍:
Tracking ID will be sent via WhatsApp from 7359650555 within 2 working days after dispatch.
Order Confirmation ✔️:
Once confirmed, orders cannot be changed or canceled. Please double-check your details before confirming.
Unavailable Products or Delays ⏳:
If products are unavailable or delayed, we will inform you within 1-2 working days via WhatsApp.
Incorrect Delivery Status 🚫:
If your order shows as "Delivered" but you haven’t received it, contact us within 24 hours via:
WhatsApp: 7359650555
Email: theepwoodinfo@gmail.com
Provide your Order ID and mention "Wrong Delivery Status".
If you don’t contact us within 24 hours, no refund or support will be provided.
Important Notice ⚠️:
Do not share OTP or send money to anyone over the phone for parcel-related matters.
For any suspicious requests, contact us on WhatsApp at 7359650555 immediately.
RTO (Return) Due to Customer Mistake 🔄:
If a shipment is returned due to customer error (like incorrect address, wrong contact details, not answering courier/vendor calls, or being unavailable for delivery), the customer will bear RTO charges and reshipping fees.
Order cancellations will not be allowed in such cases.
Delivery Delays 🚨:
We ensure timely dispatch, but delivery time depends on courier services.
We are not responsible for courier service delays. Your cooperation and patience are appreciated.
Important Reminder ⚡:
Providing wrong pincode, incomplete address, or not responding to courier calls may delay your delivery.
Note: Disputes if any will be subject to seller court vadodara jurisdiction only.
